Frequently Asked questions
How much DO you charge?
That really depends on your event, how long you need our services and a few other factors. We can’t really answer that without knowing more details about your event. You can request a quote here and we’ll get back with you as soon as we can.
But you can rest assured that you will be paying a fair price, and, dare we say, getting a good deal on our services, which includes over 20 years of combined DJ experience and top-notch customer service.
Can we choose who will be our DJ?
Depending on their availability, you are welcome to choose whichever one of our DJs you think will best serve your needs.
How can I find out if M•A•S Productions is available on my event date?
The best way is to contact us via email (email@example.com) to see. Please include your name, address, phone number, event dates and hours, and event location in your email. You can also contact us by filling out the form here to request a quote from us. Please make sure to provide the same information.
Do you allow guests to request music?
Yes! Of course, that’s assuming you want us to take requests and the song allows us to keep the right vibe going. Nothing kills a dance party quicker than the wrong song played at the wrong time. But, we will use our best discretion to play requests.
Will you work with my other vendors?
Why wouldn’t we? It’s your event and you hired us both. We have no problem adapting quickly to the situation. We communicate with them before and during the event to make sure we’re all on the same page and timeline as discussed. We want to do everything we can to make sure your event goes off exactly as you imagined and love helping you create these magical memories. And it takes teamwork and communication to ensure your event is unforgettable.
Can I meet with you before signing a contract? Do we meet with you before the event?
As long as we can work out a time and location, we would be glad to meet with you face-to-face. Generally, we are able to coordinate your event with our online event planner. Additionally, we will set up a phone call with you about 10-14 days before your event to go over all the details to make sure we are on the same page and that we have everything we need to make your event as success. We’re always available to answer questions via email or phone. But, if you want to do all this in person, we are happy to set that up with you.
Do you offer a written contract? Do you require a retainer?
Yes and Yes. We will email you a contract that you can E-Sign and print out for you records. “E-Signing” the contract helps keep things paperless (less trees are killed then).
We do require a non-refundable retainer due five (5) days after you sign the contract. We will reserve your date as soon as we receive your retainer. And you are not considered “booked” until we do.
How soon do I have to pay you? What are my payment options?
Your non-refundable retainer due five (5) days after you sign the contract. Your entire balance is due five (5) days before the day of your event. We will not show up without payment in full.
As for payment options, you can pay with a credit/debit card using our online planner. And you can break down your payments however you like, as long as the balance is paid in full five (5) days before the day of your event. So, if you want to pay $100.00 one month and $150.00 the next, that’s fine with us. Additionally, you can mail a check made out to M.A.S Productions to an address we will provide when you book with us.
What if I need to change the date or venue for my event?
We understand sometimes life happens and unforeseen circumstances force some changes to be made. If you must change the date or venue of your event, we require at least 30 days notice. Please note, we cannot guarantee our availability if you change dates. Otherwise, we will do our best to provide services if we are available.
Can I upgrade my package after I have already signed the contract for a lower package?
As long as you give us 30 days notice, we will do our best to accommodate any upgrades. Though, we cannot guarantee that will be able to do so. We will give you a new quote for the additional services and all payments are still due in full five (5) days before your event.
How far will you travel for an event? Do you charge a traveling fee?
While we are based out of Noblesville, IN, we have been known to travel as far as Louisville, KY, southern Michigan, Cincinnati, OH, and eastern Illinois. So, basically we’re willing to travel roughly three (3) hours away from our home base. If your event is more than 25 miles of driving from our office, we do charge a travel fee of $0.50 per mile.
When will you arrive?
We plan to arrive about an hour or more before your event to make sure we have all the time we need to set up our equipment and sound check everything.
Do you ever put an advertising banner on your facade?
Not during weddings or similar events. We reserve the right to hang a banner or other advertising temporarily (during the show) at bars/clubs, etc. Additionally, we do carry business cards with us, as we are frequently asked for them by guests.